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Many programs are expected to keep copies of the communications sent to their customers. Ingo supports this with a client-designated BCC address. Once configured, a copy of each email notification Ingo sends to your recipients is delivered to the address you provide. One-time access code (OTAC) emails are not copied (see What is and is not copied). Because the copies land in a mailbox you own, you control retention, search, and retrieval under your own records policy and regulatory obligations.
You can set one BCC address for each participant_id. Your Integration Manager sets it during implementation, and it then applies to the email notifications sent under that participant_id. It is not set per recipient or per payment.

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How it works

1

Provide a BCC address

Give your Integration Manager the address that should receive copies. Use a shared mailbox or an archiving or journaling system you own, not a person’s inbox.
2

Ingo configures it on your program

The address is added to your notification configuration. No API change is required on your side.
3

Email notifications are copied

Each time Ingo sends one of your recipients an email notification, the same message is delivered to your BCC address. The recipient does not see the BCC address.
4

Your system retains the copies

Your mailbox or archiving system stores the copies for as long as your records policy requires.

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What is and is not copied

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Retention

Ingo does not provide an email archive or a retrieval service for recipient notifications. The BCC copy is the supported way to keep a record of what was sent, and the retention period is whatever your own policy sets.
Keep the BCC mailbox active and able to accept mail, so it isn’t full, deleted, or rejecting messages. That way every copy is received and kept.

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Recommendations

  • Use a mailbox built for records. Journaling or archiving systems index messages and enforce retention automatically.
  • Use a dedicated address. A dedicated address keeps notification copies separate from normal business mail and makes them easier to search.
  • Allow for volume. You receive one copy for each copied email notification, so size the mailbox to match your program’s volume.
  • Confirm before go-live. Ask your Integration Manager to send test notifications in UAT so you can check that copies arrive at your BCC address.

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Setting up or changing the address

To add, change, or remove your BCC address, contact your Integration Manager. If you have more than one participant_id, each one takes its own BCC address. You can point them all at the same mailbox or use a different mailbox for each. A single participant_id cannot copy to more than one address. If you need copies in several places, forward them from your BCC mailbox.